Everything is great! I received a call and was very politely informed that they were unable to change the CC after the purchase was made. It is all good and I’ve been reimbursed as this was for work and I utilized my personal CC info. We have had excellent service from day one and the deliveries are always on time and the drivers always courteous and pleasant. Your cakes are LOVED here in our office and they love the varieties of options. Thank you!
Posts Tagged ‘excellent customer service’
[Review] Delicious Lemon Drop Cupcake and Impeccable Service
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via Google Reviews
The best cakes and cupcakes ever! The shop is spotless and service is perfect. I love the lemon drop cupcake just delicious.
[Review] Delicious Two-Tier Cake Perfect for Special Celebrations
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via Google Reviews
Ordered Patty’s two tier cake for my daughter’s 18th birthday party! It was a special celebration and the cake had to be the best! Patty’s cake was delicious, beautiful and super yummy 😋 my guests loved it, flavors were amazing and not too sweet either !! Thoroughly recommend this place for any occasion, they are sure to make it extra special for you!
I got it delivered, service was great and brilliant coordination.
[Review] Excellent Communication & Exciting Cupcake Delivery
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via Google Reviews
The communication was very good. Looking forward to hearing about the delivery on Tuesday and the taste of the cupcakes once received. Thank you!!
[Review] Beautiful Custom Cake with Amazing Flavor and Service
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via Google Reviews
Kellie Nilsen at Patty’s Cakes is truly exceptional! From start to finish, she went above and beyond to provide the best customer service I’ve ever experienced. She was incredibly helpful and attentive, taking the time to ensure that every detail of our custom cake — especially the edible decals — was just right. Her communication and care made the whole process smooth and stress-free. The cake itself was absolutely delicious — hands down the best tasting custom cake we’ve ever had! You can really taste the quality and love that goes into their work. If you’re looking for a beautiful, flavorful cake and someone who genuinely cares about making your vision come to life, Kellie is the one to work with. Highly recommend Patty’s Cakes and Kellie for any special occasion!
[Review] Custom Cakes That Are Cute, Tasty, and Budget-Friendly
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via Google Reviews
Very Cute and Tasty – I emailed in to obtain a quote for a custom image cake. Paulina helped me with options to stick within my budget and the cake came out wonderful. The best part was how incredibly fresh and tasty the cake was. We received compliments from all of our guest. Will definitely be ordering from here again.
[Review] Outstanding Customer Service and Quick Responses
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via Google Reviews
Very helpful, and quick responses. To be honest I was talking to a few shops looking for quotes, but the customer service here was top notch! I had to give you my business.
[Review] Great Cupcake Ordering Experience at Local Bakery
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via Yelp
I sent an email to ask a few questions regarding ordering cupcakes for a large group event.
The response was quick and informative I then decided to visit the store to sample some of the variety of flavors. DELICIOUS!!
Now I look forward to ordering for my upcoming event.
[Review] Delightful Cake Vendor with Outstanding Service and Products
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via Yelp
Let me start off by saying we love Patty’s Cakes.
We first found out about them from our preferred vendor list from our wedding venue. When looking them up, we quickly decided to go by and grab some cupcakes and knew that was it we found out cake vendor for our wedding. We made an appointment online and it was so quick and easy. When it came time for our appointment, we met with Phillip. He was so helpful in guiding us the entire process. He recommended a couple different combinations.
We had a three tier cake, with each being a different flavor. Something we were really excited about as we couldn’t just pick one.
When it came time for our wedding. The cake was delivered before we even got there to set up. It looked beautiful. We got so many compliments on the cake itself. Even better all of our guests said it was hands down the best wedding cake they have ever had.
I can’t recommend Patty’s Cakes enough for all your cake and dessert needs. The staff is always so friendly and welcoming, the store itself is always decorated so cute for every holiday.
We will be life long Patty’s Cakes customers.
[Review] Great Service and Delicious Treats at Patty’s Cakes
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via Google Reviews
Great selection of cakes, cupcakes and goodies. Website was easy to navigate and order. Great communication also, i made a type-o on the card added to the order. I contacted Patty’s and asked for a correction. Paulina wrote back to me the following day and said, no problem, we made the correction on the card for my Dad’s 101st Birthday order of cup cakes. This type of Service is rare now days and i highly recommend Patty’s Cakes, and my Dad sad on my last order to him, the best cup cakes he had ever had. Best wishes, Rick – Northern Nevada
