Seems like an awesome little bakery. I needed some vegan cupcakes for a work event. Wait is a little bit but it’s because they frost them on order. I tried to get the frosting in the side because I needed them for a cupcake decorating day but they said it was not possible, which I understand but maybe they can offer something like this for the holidays. I am sure it would be a big hit.
Posts Tagged ‘customer service’
[Review] Great Flavors and Moist Cupcakes at Patty’s Bakery
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via Yelp
Patty’s always has the best flavors and moist cupcakes/cakes of anyone I’ve tried. I will always get my cakes from here and come in to order cupcakes because the flavors are just amazing. My only gripe is that this past weekend we came in to buy a premade cake and get happy birthday written on it and they completely forgot about us. My husband waited nearly 30 extra minutes when everyone had already come and gone. He didn’t want to be rude and rush them but you could at least acknowledge the person standing and ask them what they are waiting on? That ruined him from wanting to come back but I don’t think I can resist in the end.
[Review] Great customer service and delicious treats at Patty’s Bakery
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via Yelp
I was very satisfied with the customer service I received at my last visit. I made a mistake in my online order, when I picked up my order, I discussed my issue with the clerk. She explained the problem with, I’m assuming Patty, and they generously honored the online discount and credited my account with a refund. Greatly appreciated!! This is not my first visits to Patty’s, nor will it be my last. Cupcakes, cookies and especially the salespeople are superb! Thanks Patty!
[Review] Delightful Customer Experience at Patty’s Cakes
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via Yelp
Everything from the very start was top tier customer service. When we went and had our tasting, the host made the experience fun and was very patient with us! The options for flavors and design were endless! The cake came out perfect. We would use Patty’s Cakes again without a doubt!
[Review] Great Red Velvet Cupcake Bakery Review: Disappointing Experience
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via Yelp
I had such high expectations from this bakery and was extremely disappointed. I should have followed my instinct and avoided giving them my business when their counter staff was rude and dismissive. Here’s everything that went wrong and why they have lost a customer:
1. Rude staff who does not want to help the customer. I went to their shop twice to order a two tier and sheet cake. On my first visit, the lady said that the custom cake person had left for the day. I returned the following day and was told that they only take orders online or by appointment. They couldn’t have told me that the first time?!?
2. Their delivery did not cover the venue event so I asked for delivery to my house. The delivery person left both, a two-tier cake and a sheet cake, completely exposed, unboxed. I called immediately and was that they transport cakes inboxes and the lady advised me to transport the cake in the same manner by placing it on the floor of my car. Completely EXPOSED!! She said that the delivery person also transports them unboxed and exposed! How is that safe and hygienic?!
Needless to say, the transport was an utter disaster as the cake slid off the board even though I was driving at low speeds and extremely carefully.
3. The cake cutting service at the venue informed me that while they were cutting the sheet cake, they found large piece of plastic in the cake!! I wish they had taken a picture of it.
4. I have never had marble cake that looked like an utter mess. Take a look at the picture.
After spending over $400, I am utterly disappointed.
[Review] Disappointing Customer Experience Leads to Negative Review
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via Yelp
Hello, I am writing to express my dissatisfaction with my recent experience at your establishment. I was appalled by the behavior of one of your employees, Kelli, who made disparaging remarks about a beautiful Mexican couple who in her words “Were just there just to enjoy the complimentary cake.” She even went so far as to question their ability to count because they had their son with them. I find this type of behavior to be completely unacceptable and it has left me with a very negative impression of your establishment. I will not be returning and I would advise others to avoid it as well..
[Review] Best Cupcakes and Lemon Guava Treats in Town
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via Yelp
I’ve been purchasing cupcakes here for a few years. They have the best selection and quality is top notch. My latest purchase – for a small birthday gathering – was another satisfying experience. I ordered online (easy-peasy ), and received excellent customer picking up. I was greeted promptly and they brought out my cupcake order with a smile. I even bought a few mini cookies. Everything was delicious! And a special shout out to my personal favorite- lemon guava. Yum!
[Review] subject: “Delicious Cupcakes Delivered from East Coast to SoCal: A Review”
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via Google Reviews
I ordered a birthday box from Patty’s for my son who lives in SoCal (Anaheim Hills). I’m on the East Coast (Boston). Customer service was wonderful. They delivered on time and made sure I knew the status every step of the way. My son said the cupcakes were absolutely delicious :) Thank you Patty’s Cakes for making this mom happy (and her son too).
[Review] Delicious Custom Cake for Special Occasion
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via Google Reviews
Wonderfully Delicious! – The cake was nicely decorated per our order as a celebration of our new grandson! All the guests enjoyed the freshness of the cake and flavor of the filling. The only notation I have is that when we went to pick up the cake the evening before the event, we were surprised about the size of the cake box. We were aware of the size of the cake itself, but not told of the dimensions of the box itself, which would not fit in our refrigerator. Additionally, we were concerned that there was not top covering for the cake box. It would be helpful for this information be made available when an order is placed. Otherwise, we certainly enjoyed your service!
[Review] Great Cake and Excellent Service
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via Wedding Wire
We love their cake! Great customer service. Our cake was delivered on time just the way we ordered it. The quality was great and the taste was delicious. We lots of compliments from our friends and family.
